This Privacy Policy explains exactly what personal information jilidream collects from members in the Philippines, how it is used, and what choices you have. We are committed to keeping your data safe and handling it transparently at every step.
This Privacy Policy applies to all members and visitors who interact with the jilidream platform, including the website accessible at jilidream.co and any related services made available to players in the Philippines. It describes the categories of personal data we collect, the purposes for which that data is processed, the circumstances under which it may be shared, and the rights available to you as a data subject. By creating an account or continuing to use the platform, you acknowledge that you have read and understood the practices described in this document. If you have questions about any section, the FAQ page is a useful starting point, and our support team is available to assist with specific concerns. We encourage all members to review this policy periodically, as it may be updated to reflect changes in our services or applicable Philippine law.
When you register for an account, jilidream collects personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, residential address, email address, and the payment account details you link for deposits and withdrawals. During normal use of the platform, we also collect transactional data such as bet history, deposit and withdrawal records, and session activity. Technical data — including your IP address, device type, browser version, and approximate location — is collected automatically to maintain security and optimise platform performance. We may collect additional documentation such as a government-issued identification card when identity verification is required, particularly before processing withdrawal requests or in response to regulatory obligations. All information collected is limited to what is necessary for the purposes described in this policy, consistent with the principles of the Philippine Data Privacy Act of 2012.
The personal data we hold is used primarily to operate and maintain your account, process deposits and withdrawals, and deliver the sports betting and entertainment services you have registered to access. We use identity and verification data to comply with our obligations under applicable Philippine regulations, including age verification to confirm that all members are at least 21 years old. Transactional and activity data helps us detect and prevent fraud, money laundering, and other prohibited behaviour that could harm members or the integrity of the platform. We may use your contact information to send you account-related notifications — such as deposit confirmations, withdrawal updates, and security alerts — which are necessary for service delivery and are not optional. Where you have given specific consent, we may also send promotional communications about offers available in the Voucher section; you may withdraw this consent at any time by contacting support. Aggregated and anonymised usage data may be used internally to improve platform features, inform responsible gaming measures, and support business analysis — this data cannot be used to identify you individually.
jilidream does not sell your personal information to third parties. We may share data with trusted service providers who assist in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — strictly on a need-to-know basis and under contractual obligations that require them to protect your data. We are required by law to disclose certain information to Philippine regulatory or law enforcement authorities when presented with a valid legal request, court order, or where disclosure is necessary to prevent fraud or protect the safety of our members. In the event of a business transfer, merger, or acquisition, member data may form part of the transferred assets, and affected members will be notified as required by law. All third-party partners engaged by jilidream are required to process personal data only for the purposes we specify and in accordance with applicable data protection standards. We do not share your data with advertisers or unrelated commercial partners.
We retain personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulation. Under Philippine anti-money laundering regulations, transactional records are typically required to be kept for a minimum of five years from the date of the transaction. When you request account closure, we will deactivate your account and begin the process of anonymising or deleting personal data that is no longer required to be retained, subject to any outstanding legal, regulatory, or dispute-resolution obligations. Data held for regulatory compliance purposes will be retained for the legally mandated period even after account closure. Once the applicable retention period has passed, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you. If you have questions about specific data categories and their retention periods, please contact our support team.
As a member based in the Philippines, you have rights under the Data Privacy Act of 2012, including the right to be informed about how your data is processed, the right to access a copy of the personal data we hold about you, and the right to request correction of inaccurate information. You also have the right to request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations described above. If you believe your data has been processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team — requests will be acknowledged promptly and actioned within the timeframes required by applicable law. We will never penalise you or restrict your access to the platform solely because you have exercised a data subject right.
jilidream applies technical and organisational security measures to protect the personal data we hold against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls that limit data access to authorised personnel only, and regular security reviews of our systems and processes. While we take reasonable steps to secure your data, no internet-based platform can guarantee absolute security, and members are encouraged to take their own precautions — including using strong, unique passwords and not sharing login credentials. If you suspect that your account has been accessed without your authorisation, you should contact support immediately so that we can take protective action. We will notify affected members in accordance with our legal obligations in the event of a data breach that poses a risk to your rights. Responsible handling of your account credentials is a shared responsibility between jilidream and each individual member.
This Privacy Policy may be revised from time to time to reflect updates to our services, changes in applicable Philippine law, or improvements to our data handling practices. When material changes are made, we will post a notice on the platform and update the effective date at the top of this page. Continued use of jilidream after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and may request account closure through our support team. We recommend bookmarking this page and checking it periodically so you are always aware of how your personal information is being handled. For common questions about data and privacy, the FAQ page provides additional guidance.
Quick answers to what members most often ask about data handling on the platform.
You have read how jilidream handles your personal information. Create your account with confidence and explore sports betting, live entertainment, and local payment options built for players across the Philippines.